What is All Natural?

avVaa takes pride in offering all natural products. Our ingredients are not artificial or imitations, they are produced by nature and combined to provide top quality results for humans and animals.

Did you know that:

Many equine and pet products on the market today have warnings on their labels stating “Keep Out of Reach of Children”, Inhaling contents may be harmful or fatal”, External Use Only”, This product may be harmful if swallowed”, and “This product is toxic to fish”. dermalustre is all-natural, non-toxic, and food grade safe for all ages of animals and people.

Any group of semi-inorganic polymers based on the structural unit R2SiO, where R is an organic group, characterized by wide-range thermal stability, high lubricity, extreme water repellence, and physiological inertness and used in adhesives, lubricants, protective coatings, paints, electrical insulation, synthetic rubber, and prosthetic replacements for body parts.
- Source: The American Heritage Dictionary of the English Language, Fourth Edition.

Not properly washing silicones out of hair may result in them coating the hair, preventing hydration.
- Source: www.naturallycurly.com

Don’t get carried away using silicone products. More is not better - too much can build up to a greasy mess.
- Source: www.cosmeticscop.com

dermalustre does NOT contain silicone.

dermalustre’s unique formula does not coat the skin or hair but is absorbed deep into the skin and hair shaft resulting in treatment of the skin and hair on the inside as well as the outside. You can use dermalustre as often as needed as it will not build up on the skin or hair. As a guideline only, we recommend treating the skin, coat, mane and tail daily with a light mist, and massage or brush in. Continue daily treatment until the health is restored. A weekly or bi-weekly treatment is usually all that’s needed to maintain healthy skin and coat. After bath conditioners are not required, dermalustre will provide detangling and conditioning keeping the skin, coat, mane and tail healthy.

Hot spots are a source of frustration among dogs and their owners. They are produced by self-induced trauma as the dog bites or scratches at any part of the body in an attempt to alleviate some pain or itch. There are many predisposing causes. The most common are allergies caused by fleas, air-borne allergens or food. Other predispositions include other skin parasites, anal sac problems, otitis, contact irritant substances, psychoses and painful musculoskeletal disorders. Any of these predisposing factors may initiate the itch-scratch cycle. Breeds with a heavy hair coat and dense undercoat have the highest incidence of hot spots. The problem is much more common in hot, humid weather.

The intense trauma produces an area of hair loss with severe large moist lesions within a few hours. The lesions are typically red, moist and very painful. They are covered with a mixture of cells, fluids and other debris in the center surrounded by a red halo of red skin. The margins of the lesions are well demarcated from the normal surrounding skin. Bacteria will grow on the surface of the moist lesion. . The lesions will progress rapidly if appropriate therapy is not started immediately.

avVaa is a bio-tech company providing a range of therapeutic skin care products to treat and relieve the symptoms due to psoriasis, eczema, acne, dermatitis and other skin irritations. avVaa manufactures, markets and distributes these products on a global basis. The animal care division of avVaa World Health Care Products, Inc. offers therapeutic, non-toxic, all natural equine and domestic pet care products. The new avVaa animal care product line utilizes the healing powers of avVaa’s Neuroskin formulas.

Orders received before 12PM (noon) PST, will be processed the same day. Orders received after 12PM PST will be processed the next business day. Orders received on Saturday or Sunday will be processed by noon the following Monday.

How Do I Know If a Product Is In Stock?

If the product is listed on our web site, it is in stock.

Yes, we guarantee your personal and account information will be kept safe and secure. We use Secure Socket Layers (SSL) technology to ensure your information being sent over the Internet is secure and we also make use of sophisticated hardware and software firewalls on our servers where your information is stored. We do not store any credit card numbers on our servers connected to the Internet.

avVaa gladly accepts the following payment methods: Visa, Mastercard, Paypal. First time customers with avVaa World Heath Care Products may experience a 1 or 2 business day delay in processing your initial order to allow for credit card payment verification and security checks.

Yes, we accept international orders; however, orders outside of Canada and the United States must contact our customer service representatives at customercare@naturesgroom.com prior to placing an order.

All orders shipped within British Columbia (BC) will be charged the applicable provincial sales tax (PST). Goods and services tax (GST) will be changed to any shipping destinations within Canada. No additional taxes or duties will be changed to US or international addresses.

You may request a cancellation of your order by calling our customer care number at 1-866-772-8822. Once an order has been processed by avVaa World Health Care, you may not cancel your order. However, you may return items in accordance with our return policy outlined below. If your account has been charged, you will receive a credit back usually within 3 to 4 business days. We will not accept order cancellations by email as we may not receive the cancellation in time. Please call our customer care call center.

avVaa World Health Care Products is committed to our customers satisfaction. We will resolve any issues within 24 hours of the time we are notified of any problems. We offer a 100% money back guarantee.

Reflective of our commitment to providing our customers with superior products, is our 100% money back guarantee. In the unlikely event you are not satisfied with the product simply return the unused product in the original container within 30 days, for a refund. Please include the product invoice with your returned product. If the product(s) arrive damaged, please contact us immediately so we can send a replacement.

There are no extra costs to you for standard shipping and handling. The product price is all you pay plus applicable taxes. If you would like expedited shipping or require International shipping please give our Customer Sales and Service Agents a call toll free 1-866-772-8822 for a quote.

Orders placed by 11:00 AM PST typically are shipped the next business day. Orders shipped via our standard service will generally arrive in 10 – 14 business days.